1. Order & Purchase
A: Our MOQ depends on the specific product. Standard products can support small-batch orders, but this may increase your shipping costs. We will coordinate as much as possible to optimize shipping. For custom products, please consult our customer service team for details.
A: Yes, you can mix different products in one order. We will arrange the shipment based on your specific needs.
A: Yes, we can provide samples. However, the sample fee and shipping cost must be covered by the customer. Please contact our sales team for detailed pricing.
2. Product & Customization
A: Yes, we offer full-house high-end custom furniture services, including size, color, material, and carving. You can provide design drawings, and we will manufacture according to your requirements.
A: Our furniture is primarily made from solid wood, panel materials, stainless steel, leather, and fabric. You can choose the suitable material based on your needs.
A: With over 20 years of manufacturing experience, every piece of furniture undergoes a strict quality control process to meet international standards.
3. Payment & Shipping
A: For new customers, we accept T/T (telegraphic transfer) and reliable short-term Letters of Credit (L/C). For long-term customers (over two years of cooperation), we offer more flexible payment options.
A: We offer multiple shipping options, including sea freight, air freight, and land transportation. For special orders, we can arrange delivery to the port or door-to-door service. However, for new customers, we generally support only FOB trade terms.
A: Yes, for customers who do not meet the full container load requirement, we can provide LCL shipment services to help reduce logistics costs.
4. Delivery & After-Sales Service
A: Standard products typically have a production lead time of 15-30 days. Custom products may take longer, depending on the order details.
A: If you encounter any issues after receiving your order, please contact us immediately. We will provide repair, replacement, or other appropriate solutions.
A: Yes, we provide 12 months of free after-sales service. If the issue is not caused by human factors, we offer free replacement parts and remote guidance for repairs.
5. Other Questions
A: Absolutely! We welcome global customers to visit our factory for an on-site inspection. We can arrange airport pickup and assist with accommodation.
A: Yes, we have a professional foreign trade team that can help customers complete export customs clearance to ensure smooth delivery.